After verifying your payment, your order will be shipped within 1-2 working days and we will email you when it’s been done. We ship to UK, Europe, United States, Canada, Australia and New Zealand using Royal Mail. For UK faster deliveries we are offering next day deliveries only apply on weekdays (Monday to Friday). We occasionally offer FREE UK DELIVERY and this is a 2nd Class Royal Mail delivery.
Orders to UK, postage and packaging, 1st Class Royal Mail. Allow 2 to 3 working days for delivery;
Orders to Europe (within EEC) £9, United States and Canada regions £13.50 and Australia and New Zealand regions £13.50 all use 1st Class Royal Mail. Please allow up to 10 days for delivery.
We always put a huge amount of thought and care into bringing our customers the very best. We are very proud and excited about all our natural skincare creations and we can't wait for you to love them as much as we do. However if you are not fully satisfied with your items
and wish to return or exchange your items please get in touch with our Customer Care Team @ email@example.com to initiate your return. Your products will need to be returned to Alexa Sky Botanicals within 7 days from the receipt of goods in their original condition. We will then refund the full value of the goods, as soon as possible less any shipping costs. Please quote your order number. We also recommend you obtain a free proof of posting from Royal Mail when returning items. If you wish to cancel or change your order please you must do so within 24 hours before dispatch.
It is rare, but sometimes post will get lost in the mail. If your order has not arrived within 20 working days of receipt, please email us; we will open a dispute with Royal Mail and resend your goods or refund the full value of the goods + delivery charges.
Information provided in our product listings is provided for information purposes only and not intended to diagnose, prescribe or replace the advice of professionals. It is the responsibility of the individual to check with a professional before using any products that may interfere with prescribed medicines or medical conditions. Alexa Sky Botanicals accepts no responsibility for incorrect use of information or products. Please note that during pregnancy, it is advisable to seek medical advice before using products containing essential oils.